Account & Data Deletion

How to request deletion

1. Send an email from your registered account email to support@zubotrack.com.
2. Use the subject: Account Deletion Request.
3. Include the account details: registered email, phone number, and app name (ZuboTrack or ZuboGo).
4. Specify if you want full account deletion or only location-history deletion.

Identity verification: we may request additional information to verify account ownership before processing deletion.

Processing timeline

• Acknowledgement: within 3 business days.
• Deletion completion: within 30 days after successful verification, unless a shorter period is required by law.

What data is deleted

After verification and request approval, we delete your account and associated personal data, including profile details and app-linked records, subject to legal and operational exceptions.

• Account information: removed from active systems.
• Location history: deleted as requested.
• Connected app data: removed or anonymized where applicable.

What may be retained

Certain records may be retained for legal, fraud prevention, security, tax, or dispute-resolution obligations.

• Communication records: may be retained for compliance purposes.
• Security and fraud logs: retained only as necessary for legitimate business and legal needs.

Retention periods and policy details are described in our Privacy Policy.